Terms and Conditions
The access and use of this website, including the offered products and services, are subject to the following conditions.
When using the site, the client agrees to its conditions of use, which may suffer alterations over time. It is recommended to visit this page regularly to stay up to date regarding any alterations that may possibly come to pass.
Website access is allowed on a temporary basis, and we reserve the right to withdraw or change services without prior notice. We do not accept any responsibility if, for whatever reason, the site is unavailable for a certain period of time. In some cases, we may limit access to certain areas within the site.
ProPowerful does not accept responsibility for any damage or loss as a consequence of the use of any information on this site.
To be able to place an order, the client will have to be at least 18 years of age, and is obliged to provide authentic information that makes it possible for the order in question to be processed successfully.
ProPowerful is responsible for and committed to ensure the security of our website and the personal data of our clients and visitors.
What client information is kept by ProPowerful?
ProPowerful collects the client’s name, telephone number, postal address, email address and age, for use in marketing campaigns, prize draws and newsletters. When a purchase is made via our website, we also collect further information regarding the delivery address and payment details.
We may also gather other information about the client’s personal experience on our website, in order to help us to improve our service.
What is client data used for?
Client data allows our employees to process the placed orders, to contact the client in case of any important operational changes on the website, to carry out surveys, and to obtain information for statistical purposes.
Periodically, we may also send the client information by e-mail regarding products and services, campaigns, promotions and special offers. In case the client does not wish to be contacted for these purposes, the newsletter subscription can be cancelled from the client’s personal account.
ProPowerful pledges to protect client data, which is never to be forwarded to any third parties.
Regarding the processing of the client’s order, the possibility exists that client data, such as address and postal code, is passed on to third parties with the objective of fraud prevention and detection.
SAFETY ONLINE PAYMENT
ProPowerful uses SSL (Secure Socket Layer) that allows encryption of the communication produced between the device used by the client and our servers. This encryption allows the data can not be intercepted. This mechanism also allows the detection and prevention of activities that might indicate fraud.
WE ACCEPT PAYMENT:
You can make the payment of your purchases in ProPowerful with the following methods:
- Credit card
- ATM (only for Portugal)
- Bank transfer (only for Portugal and Spain)
It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure.
Is it safe to pay online using my card?
ProPowerful uses a state-of-the-art fraud detection and prevention mechanism. This solution allows verification of the authenticity of online payments, while ensuring our clients data integrity and security, as well as their identification.
This security feature is provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client’s computer and our server, so that they cannot be intercepted. Thus, ProPowerful reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities.
PayPal is a secure payment method used worldwide. For further information concerning this payment method, please visit www.paypal.com.
ProPowerful does not keep any PayPal account login information of the client.
Once the order is shipped, the client will receive a confirmation email with the respective invoice, a tracking number and a link that allows tracking of the order on the transport service website.
It is possible that, at the time the shipping confirmation with the tracking number is sent to the client, attempting to track the order online does not yet provide any results. It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available on the transport service website.
Shipping costs are automatically calculated by our system.
Shipping costs are automatically updated as the client adds items to the shopping cart.
In case an order is returned to ProPowerful for reasons not imputable to ProPowerful or the transport service, ProPowerful will reimburse the amount paid for the order with a deduction of the shipping and return costs.
The client is reimbursed via the original payment method. In case the original payment was made via bank transfer, the client will have to provide bank account details for the reimbursement to be realized.
RETURNS AND EXCHANGES
If the client wish to return one or more items, this can be done within 14 days after receiving the order, as long as the products are intact, sealed, complete and inside the original packaging. The packaging cannot be damaged, altered or scratched. It is up to the client to ensure that the returned items arrive at our facilities within 28 days, counting from the day on which the order was delivered.
To exercise the right of return, the client will have to contact us. It will be necessary to specify the order number, the descriptions or reference numbers of the products to be returned and how the reimbursement is to take place. Reimbursement is possible either via the original payment method. Once this period has passed, no new reimbursement can be issued.
The client also needs to be aware if the product to be returned was acquired as part of any promotional campaign, and if any free product was attributed to the order as a result of the product’s acquisition. If that is the case, it will be necessary to not only return the product in question, but also the product that was added for free. Both products are required to comply with the aforementioned guidelines.
A pack, composed of various products, can only be returned in its entirety. If the client wishes to return a product belonging to a pack, it will be necessary to return all the products that are part of that particular pack. All of the pack’s products are required to comply with the aforementioned guidelines.
It is up to the client to send the item(s) to the following address:
Rua Luis Campos, 12 – 4700-394
S. Vicente – Braga
In case of incomplete or damaged products, products without their original packaging and/or label, or products that present signs of use, returns will not be accepted.
If we do receive an item in any of the above mentioned conditions or with the transport service label placed directly on the respective package, the client will lose the right to be reimbursed and will be granted 10 days to have the item(s) picked up from our premises, paying for the collection costs.
SHIPPING COSTS REIMBURSEMENT
In case ProPowerful is liable for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from the ones actually ordered).